Stake Casino Privacy Policy

Stake Casino respects the privacy of players and visitors who use its website and related services in Canada. This Privacy Policy explains what information may be collected, why it is used, how it may be shared, and the choices available to you.

This policy applies to personal information processed through Stake Casino services, including account registration, gaming activity, payments, customer support, and website visits. By using the services, you acknowledge the practices described below. Stake Casino is intended for individuals aged 18 or older.

Information We Collect

Stake Casino collects information that is reasonably necessary to operate the platform, provide requested services, protect users, and meet applicable operational obligations. The information collected may depend on how you interact with the website.

• Account information, such as your name, date of birth, residential details, username, and contact information.
• Identity and age verification information, which may include copies of identification documents or information obtained through verification providers.
• Financial information connected with deposits, withdrawals, bonuses, refunds, and transaction records. Payment card details may be handled directly by payment processors rather than stored by Stake Casino.
• Gaming information, including games played, stakes, wins, losses, session details, account balance activity, and responsible gaming interactions.
• Technical information, such as IP address, browser type, device characteristics, operating system, language preferences, and general location derived from technical data.
• Communications and support records, including messages, feedback, complaints, and information provided when contacting the support team.
• Information relating to security, fraud prevention, account integrity, and compliance reviews.

Some information is collected directly from you, while other information may be generated automatically when you use the platform or obtained from service providers supporting identity, payment, security, or technical functions.

How We Use Information

Stake Casino uses personal information for clear and limited business purposes. These purposes may include:

• Creating and administering your player account.
• Processing deposits, withdrawals, rewards, and other account transactions.
• Confirming age, identity, account ownership, and eligibility to use the services.
• Providing games, account features, customer assistance, and service communications.
• Monitoring activity to identify suspected fraud, unauthorized access, abuse, collusion, or other harmful conduct.
• Improving website performance, game presentation, usability, and service reliability.
• Sending operational notices, such as security alerts, transaction confirmations, policy changes, and maintenance updates.
• Sending promotional communications where permitted and where you have not opted out of receiving them.
• Managing responsible gaming tools and responding to requests relating to account limits, breaks, or exclusion.
• Maintaining business records, resolving disputes, and enforcing applicable terms and policies.

Where practical, Stake Casino seeks to use information that is relevant to the purpose for which it was collected. Marketing preferences can generally be changed through account settings or the unsubscribe option included in a promotional message.

Cookies and Similar Technologies

Stake Casino may use cookies, pixels, local storage, software development kits, and similar technologies. These tools can help the website remember preferences, maintain secure sessions, understand how features are used, and measure the effectiveness of communications.

Some cookies are necessary for account access, authentication, fraud prevention, payment processing, and core website functions. Other technologies may support analytics, performance monitoring, personalization, or advertising activities. The availability of these categories may vary according to the website features and your location.

You can usually adjust cookie settings through your browser or device. Blocking or deleting certain cookies may affect login functions, preferences, game availability, or other parts of the Stake Casino experience. Where a cookie preference tool is provided, it may offer additional controls over non-essential technologies.

Data Sharing

Stake Casino does not share personal information indiscriminately. Information may be disclosed where reasonably necessary for the purposes described in this policy, including to the following categories of recipients:

• Payment providers and financial institutions that process deposits, withdrawals, and related checks.
• Identity, age, fraud prevention, cybersecurity, analytics, hosting, customer support, and technology providers.
• Professional advisers, insurers, auditors, or other contractors who require information to provide services to Stake Casino.
• Corporate affiliates or business partners involved in operating, restructuring, financing, or transferring part of the business.
• Public authorities, courts, law enforcement bodies, or other parties where disclosure is required or reasonably considered necessary to protect rights, safety, or the integrity of the services.

Service providers are expected to handle information only for authorized purposes and in accordance with appropriate confidentiality and security requirements. Stake Casino may also share aggregated or de-identified information when it cannot reasonably be used to identify an individual.

Data Security

Stake Casino applies administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. Measures may include access controls, account authentication, encryption in transit where supported, monitoring, secure infrastructure, and staff procedures.

No online service can guarantee absolute security. You are responsible for keeping login credentials confidential, using a secure device, avoiding shared passwords, and notifying Stake Casino promptly if you suspect unauthorized access to your account. Stake Casino may contact you through verified channels when additional security steps are needed.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction processing, security, dispute management, and recordkeeping. The retention period depends on the type of information, the nature of the relationship, operational needs, and any applicable obligations.

When information is no longer required, it may be securely deleted, anonymized, or placed beyond ordinary use. Closing an account does not necessarily result in immediate deletion of every record, particularly where information is needed to investigate misconduct, resolve a dispute, protect the platform, or maintain appropriate business records.

Your Rights

Depending on the circumstances and applicable privacy rules, you may have rights concerning the personal information held by Stake Casino. These rights may include:

• Requesting access to personal information and an explanation of how it is used.
• Asking for inaccurate or incomplete information to be corrected.
• Requesting deletion or restriction of information where there is a valid basis to do so.
• Objecting to certain processing activities or withdrawing consent where processing relies on consent.
• Requesting a copy of information in a suitable format, where applicable.
• Changing marketing preferences or opting out of promotional communications.

Some requests may be limited by legal, security, fraud prevention, or operational considerations. Stake Casino may need to verify your identity before responding and may retain certain information when required to protect the account or the platform. To exercise a privacy right, contact Stake Casino using the contact details below and describe your request clearly.

Third-Party Services

The Stake Casino website may contain links, integrations, payment options, games, or other features operated by third parties. Those providers may collect and use information under their own privacy notices and terms. This policy does not govern services that Stake Casino does not control.

Before submitting information to an external provider, you should review that provider's privacy practices. Stake Casino may assess service partners and apply contractual or operational controls, but it cannot guarantee the content, availability, or privacy practices of independent third-party services.

International Transfers

Some service providers or technology systems used by Stake Casino may process information outside Canada. As a result, personal information may be transferred to or accessed from another country for hosting, payment processing, security, support, analytics, or other legitimate operational purposes.

Privacy protections in another jurisdiction may differ from those available in Canada. Stake Casino takes reasonable steps to select service providers, establish appropriate safeguards, and limit international access to what is needed for the relevant service. By using the platform, you acknowledge that such cross-border processing may occur where necessary to provide the services.

Policy Updates

Stake Casino may revise this Privacy Policy when its services, technology, business arrangements, or privacy practices change. The updated version will be published on the relevant website page, and the revised date or other notice may be displayed where appropriate.

Material changes may be communicated through the website, by email, through your account, or by another suitable method. You should review this policy periodically. Continued use of Stake Casino services after an update indicates that you have read the revised policy, subject to any rights available under applicable law.

Contact Information

If you have a question about this Privacy Policy, want to make a privacy request, or believe that your personal information has been handled incorrectly, please contact Stake Casino at [email protected]. Include enough information to help identify your account and explain the nature of your request, but do not send unnecessary passwords or payment credentials.

Stake Casino may ask for additional information to confirm your identity before discussing account-specific matters. The support team can also provide information about available account controls, communication preferences, and the process for raising a privacy concern.

Last updated: 8 September 2026